Before directly jumping onto the list of do’s and don’ts, let us first know the meaning of outsourcing. It is said that outsourcing is the practice of handing over a part of your business to an external source in order to get it done. Outsourcing depends on many factors such as cost effectiveness, improves the quality of business as the areas of work are minimized, better customer service and many more tiny-tiny factors which are overlooked usually. Outsourcing your business needs faith, as handing over a part of your business might cost you a fortune if given into the wrong hands. If we neglect the negative aspects, then it saves a lot of time and money. In this era, outsourcing is in demand and specifically in the field of technical support. In fact, the statistical study shows that the technical support outsourcing market is expected to grow 6% by the year 2020.
Reasons Why People Use Outsourcing
People opt for outsourcing because appointing employees for every technical and non-technical work is cost effective. Instead of making an in-house expertise team, small business entrepreneurs go for outsourcing which reduces the capital investment for employees, infrastructure, and human resource costs. Another reason is it’s easier to manage because of the less number of workforce and workflow.
Things To Keep In Mind Before Hiring An Outsourcing Team
If you are planning to hire an outsourcing team for technical support then the first thing to do is to choose the right set of people. Try to get to know them and then make sure to establish good working terms with them. Talk about the goals and objectives of your organization. Plan the work with the outsourcing partner. Make sure they take it as a project with set time duration; this doesn’t let the cons to get enough time to get into the internal affairs of the organization if they plan to. Make sure to ask for work reference and cross check to keep the name and reputation of your organization intact. Talk about your expectations of the kind of work you expect. Do not forget to talk about the finance before making the deal. Along with this ensure that your organization will always be available for any kind of support or information needed at any point of time.
Stages When One Shouldn’t Adopt Outsourcing Support
• When starting up a new company, it’s easier to grow the business by handing over certain sections to the outsourcing team but then it doesn’t allow you to learn about your business in and out which acts as a barrier in your long run business development plans.
• When you are low on budget and can’t afford to hire employees with high skills of your requirement. In this case, it is advisable to train your staff which is beneficial for the company in a long term.
• When the security of the company is at stake. If outsourcing requires sharing of certain files which might bring the company in a vulnerable condition then one must go against it as once the security has been breached and the information has been stolen and it is difficult to recover the company from the blow.